BINDEEZ RECALL WEBSITE FOR AUSTRALIAN RESIDENTS ONLY
Recall Progress
Moose will continue to offer Beados bead replacements to all customers who still have Bindeez beads. Customers wishing to receive a Beados bead replacement during this time, must only send back made up designs and any left over Bindeez beads. Customers are reminded not to send back other Bindeez accessories including templates, pens and sprayer bottles for a Beados bead replacement.
We apologise for any inconvenience and thank you again for your support. Further updates will be posted as they are available.
News Alert
NSW authorities have lifted the interim ban on Bindeez. Click to read full media statement….
The Australian Offices of Fair Trading have approved Moose Enterprise’s plans to distribute new and improved beads to be launched under the new brand called BEADOS. Click here to read full media statement.
FAQs
How do I I return my Bindeez?
Visit the returns page , download and print out the form and send it in with your Bindeez.
What do I do if I think my child has put them in his/her mouth and they appear unwell?
You should see a doctor immediately.
What do I do if I think my child has put them in his/her mouth but he/she appears fine?
You should take your child to a doctor as soon as possible.
I don’t have my receipt anymore; can I still return my Bindeez?
Yes you can, no proof of purchase is required, just the the Beads.
What about the plastic bits that aren’t the beads – do I have send them back?
Don't return your plastic accessories, just return the beads.
My daughter loves them… do I really have to send them back? Do I have to send back her made up creations?
Yes. You must return all Bindeez Beads for replacement . This includes made up creations.
I don’t remember exactly what pack/product we bought, they are not in the packaging anymore?
It doesn't matter what the product was, as all Beads will be replaced. Please just send back your beads.
Can I take this back to the toy store?
Just send the Bindeez Beads to us for replacement.
Do I have to pay for postage?
No we have a free post address which means you don’t have to pay for any postage.
How long will the process take?
You should allow between 6 to 8 weeks.
We thank you for your patience in this issue. Please browse through the rest of this site for more information on the Bindeez recall.
Moose World, Melbourne, Australia
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